Terms of service
TERMS OF SERVICE
Effective Date: 18 August 2026
Last Updated: 18 August 2026
Welcome to Bhumi Resin Studio.
These Terms of Service (“Terms”, “Terms of Service”) govern your access to and use of the Bhumi Resin Studio website, online store, products, content, features and related services (collectively, the “Services”).
The website and Services are operated by Bhumi Resin Studio.
Our website offers art and craft materials and supplies, including resin-art materials, pigments, silicone moulds, MDF products, acrylic products, craft accessories and other related materials, as well as handcrafted, customised, personalised and made-to-order resin products.
By accessing our website, browsing our products, placing an order, submitting a customisation request or otherwise using our Services, you agree to these Terms of Service and the other policies published on our website, including our Privacy Policy and Return and Refund Policy.
If you do not agree with these Terms, please do not use our website or Services.
1. ELIGIBILITY AND LAWFUL USE
You may use our website and Services only for lawful purposes and in accordance with these Terms.
By using our Services, you represent that:
* The information provided by you is accurate and complete;
* You are legally capable of entering into a transaction under applicable law; and
* You will use the website only for lawful purposes.
If you are below the age at which you can legally enter into a binding contract under applicable law, you should use the Services only with the involvement and consent of your parent or legal guardian.
2. OUR PRODUCTS
Bhumi Resin Studio offers:
A. Art & Craft Materials
These may include, without limitation:
* Resin-art pigments;
* Silicone moulds;
* MDF products;
* Acrylic products;
* Resin-art accessories;
* Craft supplies;
* Decorative materials; and
* Other art and craft materials listed on our website.
B. Finished and Customised Products
We may also offer:
* Handcrafted resin products;
* Customised resin products;
* Personalised products;
* Made-to-order products; and
* Other products prepared according to customer requirements.
The availability of particular products may change from time to time.
3. PRODUCT DESCRIPTIONS AND IMAGES
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, prices and other information displayed on the website are accurate.
However, minor differences may occur because of:
* Lighting;
* Photography conditions;
* Screen or device settings;
* Manufacturing batches;
* Handmade production processes; or
* Natural characteristics of the material.
Actual colours may therefore vary slightly from the colours displayed on your device.
We reserve the right to correct genuine errors or inaccuracies in product descriptions, prices, specifications or availability, subject to applicable law.
4. HANDCRAFTED RESIN PRODUCTS
Our resin products are handmade.
Minor variations may naturally occur in:
* Colour;
* Pattern;
* Texture;
* Pigment distribution;
* Resin flow;
* Small bubbles or inclusions;
* Shape;
* Artistic detailing; and
* Finish.
Such minor variations are inherent characteristics of handcrafted products and do not necessarily constitute a defect.
5. ART & CRAFT MATERIALS
Art and craft materials sold through our website may have characteristics that vary between products or manufacturing batches.
For example, pigments may vary slightly in shade or appearance, while moulds, MDF, acrylic and other materials may have minor variations in texture, finish or appearance.
Customers are responsible for reviewing the product description, specifications, size, quantity, colour and other information before placing an order.
Where a material requires specific handling, storage or usage instructions, customers should follow the manufacturer’s or product-specific instructions provided with or relating to the product.
6. CUSTOMISED AND PERSONALISED ORDERS
Certain products may be customised, personalised or made to order according to information and specifications provided by the customer.
Customisation may include:
* Names;
* Text;
* Dates;
* Photographs;
* Colours;
* Designs;
* Sizes;
* Shapes;
* Measurements; or
* Other customer-specific instructions.
Customers are responsible for providing accurate and complete customisation information.
Before production begins, customers should carefully verify:
* Spelling;
* Names;
* Dates;
* Photographs;
* Text;
* Colours;
* Sizes;
* Designs; and
* Other specifications.
Once production or preparation of a customised product has commenced, changes or cancellation may not be possible, subject to applicable law.
The return and refund of customised products is governed by our Return and Refund Policy.
7. CUSTOMER-SUBMITTED PHOTOGRAPHS AND CONTENT FOR CUSTOM ORDERS
If you provide photographs, artwork, logos, text or other content for a customised product, you represent that you have the necessary rights or permission to provide and use such content for the requested purpose.
You must not knowingly provide content that:
* Infringes another person’s copyright, trademark or other intellectual-property rights;
* Violates applicable law;
* Contains unlawful or defamatory material; or
* You do not have permission to use.
We may decline a customisation request where we reasonably believe that fulfilling the request could violate applicable law or third-party rights.
8. PRODUCT PRICES
Prices displayed on the website are subject to change.
Applicable taxes, shipping charges or other charges may be displayed separately at checkout where applicable.
The price payable by the customer will generally be the price displayed at the time the order is placed, subject to genuine pricing or technical errors and applicable law.
We reserve the right to correct genuine pricing errors before fulfilment of an affected order.
If a material pricing error occurs and the order cannot reasonably be fulfilled at the incorrect price, we may contact the customer and provide an appropriate resolution, including refund where applicable.
9. ORDERS AND ORDER ACCEPTANCE
When you place an order, you are submitting a request to purchase the selected products.
An order is subject to product availability, payment confirmation and acceptance.
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp or another available communication channel.
An order confirmation does not prevent us from cancelling or declining an order where reasonably necessary due to:
* Product unavailability;
* Genuine pricing or technical errors;
* Payment failure;
* Incorrect or incomplete customer information;
* Fraudulent or suspicious activity;
* Inability to fulfil the order; or
* Circumstances beyond our reasonable control.
If we are unable to fulfil an order for which payment has already been received, we will provide an appropriate refund or other resolution as required by applicable law.
10. PAYMENT
Payments may be processed through third-party payment gateways or payment service providers, including Razorpay and/or other payment providers made available on our website.
By submitting payment information, you represent that you are authorised to use the selected payment method.
Payment processing is subject to the terms and policies of the relevant payment service provider.
We do not intentionally store complete debit-card or credit-card numbers on our own systems unless expressly required and lawfully permitted.
11. SHIPPING AND DELIVERY
We will make reasonable efforts to process and dispatch orders within the timeframe communicated on our website or at checkout.
Delivery timelines may vary depending on:
* Product availability;
* Customisation requirements;
* Order preparation;
* Shipping destination;
* Courier/logistics provider;
* Weather or other operational conditions; and
* Circumstances beyond our reasonable control.
Customers are responsible for providing an accurate and complete shipping address and valid contact information.
Detailed delivery terms, shipping charges and related information are provided in our Shipping Policy.
12. RETURN, REFUND AND CANCELLATION
Returns, refunds, replacements and cancellations are governed by our Return and Refund Policy published on the website.
Customers should review the Return and Refund Policy before placing an order.
Nothing in these Terms or our Return and Refund Policy is intended to exclude, restrict or waive any mandatory consumer rights available under applicable law.
13. DAMAGED, DEFECTIVE, WRONG OR MISSING PRODUCTS
If a customer receives a product that is:
* Damaged;
* Defective;
* Incorrect;
* Materially different from the product ordered; or
* Missing from the order,
the customer should follow the procedure set out in our Return and Refund Policy.
Customers are strongly advised to record a continuous, uninterrupted unboxing video while opening the courier package, showing the package, shipping label and products received.
The unboxing video may be required to assist in verifying transit damage, missing items or incorrect products.
The Return and Refund Policy contains the detailed procedure and applicable timeframe.
14. MATERIALS THAT REQUIRE CAREFUL HANDLING
Certain art and craft materials may require appropriate handling, storage and usage.
Customers are responsible for using products in accordance with applicable product instructions and reasonable safety practices.
Where a product is supplied with specific manufacturer instructions, warnings or usage information, customers should read and follow them before use.
Bhumi Resin Studio is not responsible for damage resulting from misuse, improper storage, unauthorised modification or use contrary to applicable product instructions, subject to applicable law.
15. CUSTOMER INFORMATION
When placing an order or using our Services, you agree to provide accurate, complete and current information.
You are responsible for ensuring that your:
* Name;
* Contact number;
* Email address;
* Billing information;
* Shipping address; and
* Customisation details
are accurate.
We may use information provided by you for order processing, delivery, payment processing, customer support, security, legal compliance and other purposes described in our Privacy Policy.
16. INTELLECTUAL PROPERTY
All original content available on the website, including but not limited to:
* Bhumi Resin Studio name;
* Logos;
* Brand elements;
* Product photographs;
* Product descriptions;
* Graphics;
* Designs;
* Videos;
* Written content;
* Artwork;
* Website layout; and
* Other original material
is owned by or licensed to Bhumi Resin Studio, unless otherwise stated.
Such content is protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, publish, commercially exploit or use our original content without prior written permission, except where such use is permitted by applicable law.
17. CUSTOMER REVIEWS AND FEEDBACK
Customers may be permitted to submit reviews, ratings, feedback, photographs or other content relating to their purchases or experience.
By submitting such content, you represent that:
* The content is accurate to the best of your knowledge;
* You have the right to submit the content;
* The content does not infringe third-party rights; and
* The content does not violate applicable law.
We may moderate, remove or decline to publish content that is unlawful, misleading, abusive, defamatory, fraudulent or otherwise inconsistent with these Terms.
18. PROHIBITED USES
You must not use our website or Services to:
* Violate any applicable law or regulation;
* Commit or facilitate fraud;
* Provide false or misleading information;
* Interfere with the operation or security of the website;
* Attempt unauthorised access to our systems;
* Upload viruses, malicious code or harmful material;
* Scrape or systematically collect website data without permission;
* Copy or commercially exploit website content without permission;
* Misuse our Services or payment systems; or
* Engage in activities that may harm Bhumi Resin Studio, its customers or its website.
We may restrict or terminate access to our Services where permitted by law if we reasonably believe that these Terms have been violated.
19. THIRD-PARTY SERVICES AND LINKS
Our website may use or provide links to third-party services, platforms or websites, including:
* Shopify;
* Payment gateways;
* Courier and logistics providers;
* Social-media platforms;
* Analytics services;
* Marketing platforms; and
* Other technology or service providers.
Third-party services operate under their own terms and privacy policies.
We are not responsible for the independent terms, privacy practices, availability or content of third-party services that we do not control.
20. SHOPIFY
Our online store is hosted and powered by Shopify.
Shopify provides the technology and infrastructure through which our online store operates. Shopify separately publishes its own merchant and platform terms. (Shopify)
Your use of our website may therefore involve Shopify’s systems and services.
Our Privacy Policy explains how personal information collected through our store is handled.
21. WEBSITE AVAILABILITY
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be:
* Available without interruption;
* Completely error-free;
* Free from technical problems; or
* Free from harmful technical components.
The website may occasionally be unavailable due to maintenance, technical problems, updates, third-party service interruptions or circumstances beyond our reasonable control.
22. DISCLAIMER
We make reasonable efforts to provide accurate product information, descriptions, photographs and specifications.
However, minor inaccuracies, typographical errors, technical errors or changes in product availability may occasionally occur.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.
23. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Bhumi Resin Studio will not be responsible for indirect, incidental, special or consequential losses arising from the use of the website or Services where such exclusion or limitation is legally permitted.
Nothing in these Terms limits liability or consumer rights that cannot lawfully be limited or excluded.
24. FORCE MAJEURE
We will not be responsible for delays or failure to perform our obligations caused by circumstances beyond our reasonable control, including:
* Natural disasters;
* Fire;
* Flood;
* Extreme weather;
* Government restrictions;
* Acts of war or civil disturbance;
* Strikes;
* Courier or logistics disruptions;
* Internet or technology failures;
* Payment-system failures; or
* Other events beyond our reasonable control.
Where reasonably possible, we will communicate significant delays or disruptions to affected customers.
25. PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, retain and disclose personal information.
By using our Services, you acknowledge that you have reviewed our Privacy Policy.
26. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect:
* Changes in our business;
* Changes in art and craft materials offered;
* Changes in customised products or services;
* Changes in payment or shipping arrangements;
* Changes in technology;
* Changes in applicable law; or
* Other operational or legal requirements.
When we update these Terms, we will update the Last Updated date.
Where required by applicable law, we will provide appropriate notice regarding material changes.
27. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer-protection laws and mandatory jurisdictional requirements, disputes arising out of or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts at Surat, Gujarat, India.
Nothing in this clause prevents a consumer from exercising any mandatory legal right available under applicable law.
28. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by applicable law.
29. ENTIRE AGREEMENT
These Terms, together with our:
* Privacy Policy;
* Return and Refund Policy;
* Shipping Policy; and
* Other policies expressly published on our website,
form the terms governing your use of our Services and purchase of our products.
Applicable law will prevail over any provision that cannot legally be enforced.
30. CONTACT US
If you have any questions regarding these Terms of Service, please contact us:
Business Name: Bhumi Resin Studio
Email: bhumiresinstudio@gmail.com
Address: Shop No. 102, Raj Galaxy Complex, Near Mathura Nagari, Palanpur, Adajan, Surat – 395009, Gujarat, India.