Refund policy
RETURN AND REFUND POLICY
Effective Date: 18 August 2026
Last Updated: 18 August 2026
At Bhumi Resin Studio, we carefully inspect and securely pack our products before dispatch. We sell a range of art and craft materials and supplies, including resin-art materials, pigments, silicone moulds, MDF products, acrylic products, craft accessories and other related materials, as well as handcrafted, customised, personalised and made-to-order resin products.
Because our products include both standard materials and customised handcrafted products, the return and refund terms may differ depending on the type of product purchased.
By placing an order through our website, you acknowledge and agree to this Return and Refund Policy, subject to applicable law.
1. GENERAL RETURN AND REFUND POLICY
We accept return, replacement or refund requests where the product:
* Is damaged during transit;
* Is defective;
* Is incorrect or different from the product ordered;
* Has an item missing from the order; or
* Is materially different from its description or specifications on the website.
Customers should contact us within 48 hours of delivery for any damage, defect, incorrect-product or missing-item complaint.
All requests are subject to verification, availability and applicable law.
2. MANDATORY UNBOXING VIDEO FOR DELIVERY-RELATED CLAIMS
To help protect both the customer and Bhumi Resin Studio against disputes relating to damage, missing items or incorrect products, customers are required to record a continuous and uninterrupted unboxing video while opening the courier/package.
The unboxing video should:
* Start before the package is opened;
* Clearly show the sealed courier package;
* Clearly show the shipping label and order details;
* Show the package being opened continuously;
* Clearly show all products/items received;
* Show the condition of the products immediately after opening; and
* Continue until the contents of the package have been fully removed and inspected.
The video should not be paused, edited, cut or interrupted during the opening process.
Customers are advised to retain the original packaging, shipping label and all packaging materials until the issue, if any, has been resolved.
For claims relating to transit damage, broken items, missing items or receipt of an incorrect product, the unboxing video may be required to help us verify the condition of the package and its contents at the time of delivery.
The absence of an unboxing video does not automatically remove any statutory rights or remedies available to the customer under applicable law.
3. RETURN OF ART & CRAFT MATERIALS
We sell various art and craft materials, including but not limited to:
* Pigments;
* Silicone moulds;
* MDF products;
* Acrylic products;
* Resin-art accessories;
* Craft supplies; and
* Other materials listed on our website.
A standard material product may be eligible for return or replacement where:
* The wrong material/product was supplied;
* The product is damaged during transit;
* The product has a manufacturing defect;
* The product is materially different from the product ordered; or
* An item is missing from the order.
The customer should contact us within 48 hours of delivery with the Order ID, photographs and the required unboxing video.
4. CONDITIONS FOR RETURN OF MATERIALS
Where a return of a material is approved, the product should generally:
* Be unused;
* Be unopened, where applicable;
* Be in its original condition;
* Be free from damage caused after delivery;
* Include original packaging, where applicable; and
* Include all accessories or accompanying items.
We may inspect the returned product before approving a refund or replacement.
5. NON-RETURNABLE MATERIALS
Unless otherwise required by applicable law, materials may generally not be eligible for return or refund where:
* The product has been used;
* The packaging has been opened where opening affects the product’s resaleability or hygiene/quality;
* The product has been altered, damaged or contaminated after delivery;
* The customer has changed their mind after purchase;
* The customer ordered the wrong colour, size, type or quantity; or
* The product has been damaged due to improper storage, handling or use after delivery.
Any mandatory consumer rights available under applicable law will remain unaffected.
6. PIGMENTS, COLOURS AND APPEARANCE
Pigments, colours and similar art materials may appear slightly different depending on:
* Lighting;
* Photography conditions;
* Screen/device settings;
* Display resolution; and
* Manufacturing batch.
Minor variations in colour or appearance that do not materially affect the product may not be treated as a defect.
7. CUSTOMISED, PERSONALISED AND MADE-TO-ORDER PRODUCTS
Customised, personalised and made-to-order resin products are prepared specifically according to the customer’s instructions and requirements.
Such products are generally not eligible for return or refund merely because of change of mind, personal preference or change of requirements after production has commenced.
This may include products customised according to:
* Name;
* Text;
* Photograph;
* Design;
* Colour;
* Size;
* Date;
* Shape; or
* Other customer-specific instructions.
This restriction does not apply where the product is defective, damaged, incorrect, materially different from the order, or where a return, replacement or refund is otherwise required under applicable law.
8. CUSTOMER RESPONSIBILITY FOR CUSTOMISATION DETAILS
Customers are responsible for providing accurate information and specifications for customised products.
This includes checking:
* Spelling;
* Names;
* Dates;
* Photographs;
* Text;
* Colours;
* Sizes;
* Designs; and
* Other customisation details.
If an error in the final product results from incorrect information supplied by the customer, the product may not be eligible for return or refund solely on that basis.
9. DAMAGE TO CUSTOMISED PRODUCTS
If a customised product is received damaged or broken during transit, the customer should contact us within 48 hours of delivery.
The customer should provide:
* Order ID;
* Continuous unboxing video;
* Clear photographs of the product;
* Photographs of the outer packaging and shipping label; and
* Description of the damage.
After verification, we may provide an appropriate resolution, which may include replacement, repair, refund or another suitable remedy, subject to availability and applicable law.
10. DEFECTIVE PRODUCTS
If a material or customised product has a manufacturing defect or workmanship defect, please contact us within 48 hours of delivery.
The customer may be asked to provide:
* Order ID;
* Photographs;
* Continuous unboxing video, where applicable; and
* Description of the defect.
We will review the claim and determine an appropriate resolution.
Damage caused by misuse, improper handling, alteration, storage or use after delivery will generally not be treated as a manufacturing defect.
11. WRONG OR MISSING PRODUCTS
If you receive:
* A different product from the one ordered;
* A different quantity;
* A missing item; or
* An incorrect customised product,
please contact us within 48 hours of delivery.
Please provide the Order ID, continuous unboxing video and clear photographs of the package and products received.
After verification, we may arrange an appropriate replacement or refund.
12. HANDCRAFTED RESIN PRODUCT VARIATIONS
Our customised resin products are handcrafted.
Minor variations may naturally occur in:
* Colour;
* Pattern;
* Texture;
* Pigment distribution;
* Resin flow;
* Small bubbles or inclusions;
* Shape;
* Artistic detailing; and
* Finish.
Such minor variations are inherent characteristics of handcrafted resin products and do not necessarily constitute a defect.
Product colours may also appear slightly different due to lighting, photography, device settings and screen resolution.
13. RETURN SHIPPING COST
Where a return is approved because:
* The product was damaged during transit;
* The product is defective;
* The wrong product was supplied; or
* An item was missing,
Bhumi Resin Studio will determine an appropriate resolution, including responsibility for reasonable return shipping costs, depending on the circumstances and applicable law.
Where a return is accepted solely as a customer-requested return or change-of-mind return, the customer may be responsible for applicable return shipping costs.
14. REFUND PROCESS
Once a refund is approved, the refund will generally be processed to the original payment method used for the purchase, wherever technically and legally possible.
If the payment was made through Razorpay or another payment gateway, the refund will be initiated through the applicable payment system.
The time taken for the refund to appear in the customer’s bank account, card, UPI account or other payment method may vary depending on the relevant bank, card issuer, UPI provider or payment gateway.
Once the refund has been initiated by Bhumi Resin Studio, additional processing time taken by the relevant bank or payment service provider is outside our direct control.
15. PARTIAL REFUNDS
In appropriate circumstances, a partial refund may be provided where:
* Only part of an order is affected;
* Only certain items are eligible for refund; or
* A partial refund is mutually agreed upon between the customer and Bhumi Resin Studio.
The amount of any partial refund will depend on the circumstances of the order and applicable law.
16. ORDER CANCELLATION
Customers may contact us as soon as possible after placing an order if they wish to cancel it.
Cancellation may be possible if the order has not yet been processed, prepared or dispatched.
For customised, personalised or made-to-order products, cancellation may not be possible once production or preparation has commenced.
Cancellation and refund will remain subject to applicable law.
17. UNDELIVERED OR RETURNED SHIPMENTS
If an order is returned by the courier because of circumstances attributable to the customer, including:
* Incorrect or incomplete delivery address;
* Incorrect contact information;
* Repeated failure to accept delivery;
* Refusal to accept the package; or
* Failure to respond to delivery attempts,
we may contact the customer regarding re-delivery or another appropriate resolution.
Any additional shipping charges for re-delivery may be payable by the customer where reasonably applicable.
This provision does not limit any rights available to the customer under applicable law.
18. FRAUDULENT OR ABUSIVE CLAIMS
We may investigate return or refund claims where there is reasonable concern regarding fraud, misuse or abuse of the return/refund process.
This may include repeated suspicious claims, deliberate damage to products, false information or other misuse of the return/refund process.
Any action taken under this section will remain subject to applicable law.
19. CONSUMER RIGHTS
Nothing in this Return and Refund Policy is intended to exclude, restrict or waive any statutory rights or remedies available to consumers under applicable law.
Where applicable law provides a mandatory right to return, replacement, repair, cancellation or refund, such legal rights will prevail over any inconsistent provision of this Policy.
20. HOW TO REQUEST A RETURN OR REFUND
To request a return, replacement or refund, please contact:
Bhumi Resin Studio
Email: bhumiresinstudio@gmail.com
Address: Shop No. 102, Raj Galaxy Complex, Near Mathura Nagari, Palanpur, Adajan, Surat – 395009, Gujarat, India.
Please include:
* Full name;
* Order ID;
* Date of delivery;
* Description of the issue;
* Clear photographs;
* Continuous unboxing video, where applicable; and
* Any other information reasonably requested by us.
We may request additional information necessary to verify the claim.
21. POLICY UPDATES
We may update this Return and Refund Policy from time to time to reflect changes in:
* Products and materials offered;
* Customisation services;
* Return/refund procedures;
* Payment methods;
* Shipping arrangements;
* Applicable laws; or
* Regulatory requirements.
Any updated version will be published on our website with a revised Last Updated date.
22. CONTACT US
For any return, replacement or refund-related enquiry, please contact us:
Business Name: Bhumi Resin Studio
Email: bhumiresinstudio@gmail.com
Address: Shop No. 102, Raj Galaxy Complex, Near Mathura Nagari, Palanpur, Adajan, Surat – 395009, Gujarat, India.