Shipping policy
SHIPPING POLICY
Effective Date: 18 August 2026
Last Updated: 18 August 2026
Bhumi Resin Studio ships art and craft materials and supplies, including resin-art materials, pigments, silicone moulds, MDF products, acrylic products, craft accessories and other related materials, as well as handcrafted, customised, personalised and made-to-order resin products.
We make reasonable efforts to process, pack and dispatch every order carefully and within the applicable processing timeframe.
1. ORDER PROCESSING
Orders for standard art and craft materials are generally processed after successful payment confirmation.
Processing time may vary depending on:
* Product availability;
* Order volume;
* Product type;
* Quantity ordered;
* Packaging requirements; and
* Other operational circumstances.
The estimated processing or dispatch timeframe, where applicable, may be communicated on the product page, at checkout or through order confirmation.
2. CUSTOMISED AND MADE-TO-ORDER PRODUCTS
Customised, personalised and made-to-order resin products may require additional preparation and production time.
The processing time for such orders may depend on:
* Type of customisation;
* Design requirements;
* Customer-provided photographs or information;
* Size and quantity;
* Production requirements; and
* Other specifications of the order.
The estimated processing or dispatch timeline for a customised order may be communicated separately to the customer.
Shipping/delivery time begins after the product has been prepared and dispatched, unless otherwise stated.
Customers are requested to provide all required customisation details accurately and promptly to avoid unnecessary delays.
3. SHIPPING DESTINATION
We currently provide shipping within India, subject to serviceability of the delivery location by our courier/logistics partners.
If a particular location is not serviceable, we may contact the customer regarding an alternative delivery arrangement or cancellation/refund, as applicable.
4. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed at checkout or communicated to the customer before order confirmation.
Shipping charges may vary depending on:
* Delivery location;
* Order weight and dimensions;
* Product type;
* Number of products;
* Courier charges; and
* Other applicable logistics costs.
Any applicable shipping charge will be payable by the customer unless the order qualifies for free shipping under an applicable offer or promotion.
5. DISPATCH
Once an order has been processed and packed, it will be handed over to our courier or logistics partner for delivery.
Customers may receive a dispatch confirmation and tracking information through the contact details provided at the time of purchase, where tracking is available.
Once the package has been handed over to the courier, delivery is subject to the courier/logistics provider’s operations and serviceability.
6. ESTIMATED DELIVERY TIME
Delivery time may vary depending on the destination, courier service, product type and other circumstances.
Estimated delivery timelines are indicative and are not guaranteed unless expressly stated otherwise.
Delivery may take longer due to:
* Courier delays;
* Weather conditions;
* Natural disasters;
* Public holidays;
* Festivals or peak-season order volumes;
* Remote or non-serviceable locations;
* Transportation disruptions;
* Incorrect or incomplete address;
* Customer unavailability;
* Government restrictions; or
* Other circumstances beyond our reasonable control.
For customised or made-to-order products, the production/processing period is additional to the shipping transit period.
7. ACCURATE DELIVERY INFORMATION
Customers are responsible for providing accurate and complete delivery information, including:
* Full name;
* Complete delivery address;
* Apartment/flat/shop/house number, where applicable;
* Area/locality;
* City;
* State;
* PIN code; and
* Valid mobile number.
Bhumi Resin Studio will not be responsible for delivery delays or failed delivery caused by incorrect, incomplete or inaccurate information provided by the customer, subject to applicable law.
8. FAILED DELIVERY OR RETURNED SHIPMENT
If a shipment is returned by the courier due to circumstances attributable to the customer, including:
* Incorrect or incomplete address;
* Incorrect PIN code;
* Incorrect contact number;
* Customer not being available to receive the order;
* Repeated failed delivery attempts;
* Refusal to accept the package; or
* Failure to respond to courier communication,
we may contact the customer regarding re-delivery or another appropriate resolution.
Any additional shipping charges for re-delivery may be payable by the customer where reasonably applicable.
9. DELIVERY DELAYS
We make reasonable efforts to ensure timely dispatch and delivery.
However, once an order has been handed over to the courier, delays caused by the courier or circumstances beyond our reasonable control may occur.
If there is a significant or unusual delivery delay, customers may contact us at:
bhumiresinstudio@gmail.com
We will make reasonable efforts to assist in tracking or resolving the delivery issue.
10. DAMAGED PACKAGE OR PRODUCT
Customers are strongly advised to record a continuous, uninterrupted unboxing video while opening the courier package.
The video should begin before opening the package and clearly show:
* The sealed package;
* Shipping label;
* Package condition;
* Opening of the package;
* All products received; and
* Condition of the products immediately after opening.
Customers should not pause, edit or interrupt the video during the opening process.
If a product is received damaged, broken, defective, incorrect or incomplete, please contact us within 48 hours of delivery.
Please retain the original packaging and shipping label until the matter has been resolved.
For detailed return or refund procedures, please refer to our Return and Refund Policy.
The absence of an unboxing video does not automatically remove any statutory rights or remedies available to the customer under applicable law.
11. PARTIAL DELIVERY
In certain circumstances, an order containing multiple products may be delivered in separate shipments.
If an item appears to be missing from an order, please contact us with your Order ID and details of the missing item.
Customers should retain the packaging and unboxing video, where available, to assist us in verifying the shipment.
12. DELIVERY TO REMOTE OR NON-SERVICEABLE AREAS
Certain locations may have limited courier serviceability or may require additional delivery time or charges.
If the delivery address is not serviceable by our available courier partners, we may contact the customer to determine an appropriate alternative.
Where an order cannot reasonably be delivered and no suitable alternative is available, an appropriate cancellation/refund may be provided, subject to applicable law.
13. CUSTOMISED PRODUCTS AND DELIVERY
Customised products may require additional time for design, production, finishing and quality checking before dispatch.
Customers should therefore consider both:
Processing/production time + Shipping transit time
when estimating the expected delivery date.
Any specific delivery estimate communicated for a customised order will depend on the information and requirements available at the time of the order.
Changes requested by the customer after production has commenced may result in additional processing time and, where applicable, additional charges.
14. SHIPPING OF ART & CRAFT MATERIALS
Art and craft materials such as pigments, moulds, MDF, acrylic products and accessories will be packed according to the nature of the product.
Certain materials may require additional protective packaging to reduce the risk of damage during transportation.
Minor variations in packaging or appearance caused by transportation do not necessarily constitute a product defect.
If the product itself is damaged or defective, please follow the procedure provided in our Return and Refund Policy.
15. ORDER TRACKING
Where tracking is available, tracking details may be shared with the customer through email, SMS, WhatsApp or other available communication channels.
Customers may use the tracking information provided by the courier/logistics partner to monitor the shipment.
Tracking information may take some time to update after dispatch.
16. DELIVERY CONFIRMATION
Delivery may be confirmed through the courier/logistics provider’s tracking system, delivery confirmation, OTP, signature or other available delivery mechanism.
If tracking shows that an order has been delivered but the customer has not received it, the customer should contact us as soon as possible so that we can assist in investigating the matter with the courier provider.
17. SHIPPING CHARGES FOR RETURNS OR RE-DELIVERY
Where a return, replacement or re-delivery is required because of:
* Product damage;
* Product defect;
* Wrong product supplied; or
* Missing product,
Bhumi Resin Studio will determine the appropriate shipping arrangement in accordance with our Return and Refund Policy and applicable law.
Where re-delivery is required due to incorrect customer-provided delivery information, repeated failed delivery attempts or refusal to accept the package, additional shipping charges may apply.
18. FORCE MAJEURE
Bhumi Resin Studio will not be responsible for delivery or dispatch delays caused by circumstances beyond our reasonable control, including:
* Natural disasters;
* Floods;
* Fire;
* Extreme weather;
* Government restrictions;
* Strikes;
* Transportation disruptions;
* Courier disruptions;
* Public emergencies;
* Internet or technical failures; or
* Other unforeseen circumstances beyond our reasonable control.
We will make reasonable efforts to communicate significant delays where practicable.
19. SHIPPING AND CUSTOMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, restrict or waive any statutory rights or remedies available to customers under applicable law.
Where applicable law provides a mandatory right or remedy concerning delivery, cancellation, refund or non-delivery, such legal rights will prevail over any inconsistent provision of this Policy.
20. CONTACT US
For shipping-related questions, delivery issues or tracking assistance, please contact:
Business Name: Bhumi Resin Studio
Email: bhumiresinstudio@gmail.com
Address: Shop No. 102, Raj Galaxy Complex, Near Mathura Nagari, Palanpur, Adajan, Surat – 395009, Gujarat, India.
Please include your Order ID whenever contacting us regarding a shipment.
21. POLICY UPDATES
We may update this Shipping Policy from time to time to reflect changes in:
* Shipping providers;
* Delivery arrangements;
* Shipping charges;
* Processing timelines;
* Serviceable locations;
* Products offered;
* Applicable laws; or
* Regulatory requirements.
Any updated version will be published on our website with a revised Last Updated date.