Privacy policy
PRIVACY POLICY
Effective Date: 18 August 2026
Last Updated: 18 August 2026
Bhumi Resin Studio (“Bhumi Resin Studio”, “we”, “us”, or “our”) operates this website and online store, including all related pages, content, features, products and services (collectively, the “Services”).
Our Services include the sale of art and craft materials and supplies, including but not limited to resin-art materials, pigments, silicone moulds, MDF products, acrylic products, craft accessories and other related materials, as well as handcrafted, customised, personalised and made-to-order resin products.
Our website is hosted and powered by Shopify, which provides the technology and infrastructure enabling us to operate our online store.
We respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what personal information we collect, how we collect it, why we use it, how we may share it, how we protect and retain it, and the choices and rights available to you.
By accessing or using our Services, placing an order, communicating with us, or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect the following categories of personal information.
1.1 Contact and Order Information
When you purchase art and craft materials or customised products from us, we may collect:
* Full name;
* Billing address;
* Shipping or delivery address;
* Mobile or telephone number;
* Email address;
* Order details;
* Products or materials purchased;
* Customisation details;
* Delivery and tracking information;
* Return, replacement or refund information; and
* Other information reasonably necessary to process and fulfil your order.
1.2 Customisation Information
If you place a customised, personalised or made-to-order resin order, we may collect information necessary to create the product according to your instructions.
This may include:
* Name or text to be incorporated into the product;
* Dates or other requested details;
* Design preferences;
* Colour preferences;
* Size or product specifications;
* Images or photographs provided by you;
* Personalisation instructions; and
* Other information voluntarily provided by you for completing the customised order.
We use such information only as reasonably necessary to process and fulfil your customised order and provide related customer support, subject to applicable law.
1.3 Payment and Transaction Information
When you make a purchase, payment information may be processed by Shopify, our payment gateway, payment processor and/or other authorised payment service providers.
We may receive information such as:
* Transaction amount;
* Payment status;
* Payment method;
* Transaction or reference ID;
* Payment confirmation; and
* Other information necessary to verify or reconcile a transaction.
We do not intentionally store complete debit-card or credit-card numbers on our own systems unless expressly required and lawfully permitted.
1.4 Account Information
Where account functionality is available on our website, we may collect:
* Username or account identifier;
* Login-related information;
* Saved addresses;
* Preferences and settings; and
* Other information necessary to manage your account.
1.5 Communications
When you contact us through email, website forms, WhatsApp, telephone, social-media platforms or other communication channels, we may collect information that you voluntarily provide, including your name, contact details and the contents of your communication.
1.6 Website and Device Information
When you visit or interact with our website, certain technical information may be collected automatically, including:
* IP address;
* Browser type;
* Device type;
* Operating system;
* Network information;
* Pages viewed;
* Products or materials viewed;
* Referring pages;
* Website interaction information;
* Session information; and
* Other technical information necessary for website operation, security and analytics.
1.7 Cookies and Similar Technologies
Our website may use cookies, pixels and similar technologies to:
* Operate the website and shopping cart;
* Maintain checkout functionality;
* Remember preferences;
* Improve website performance;
* Understand website usage;
* Measure analytics; and
* Support marketing and advertising where applicable.
Shopify and applications integrated with our store may use certain essential, analytics, preference or marketing-related cookies depending on the features and settings enabled on our store.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information from the following sources:
2.1 Directly From You
We collect information when you:
* Create an account, where available;
* Place an order;
* Purchase art and craft materials;
* Purchase a customised or personalised product;
* Provide customisation instructions;
* Submit photographs or other content for a customised order;
* Contact us;
* Subscribe to communications;
* Submit a review or feedback; or
* Otherwise provide information to us.
2.2 Automatically Through the Website
Certain information may be collected automatically when you browse or interact with our website through cookies, pixels, log files and similar technologies.
2.3 Through Shopify and Service Providers
We may receive or process information through Shopify and service providers that help us operate our website, process payments, provide analytics, communicate with customers, prevent fraud or fulfil orders.
2.4 From Third Parties
Where permitted by law, we may receive relevant information from payment providers, shipping providers, analytics providers, advertising platforms, social-media platforms or other service providers.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes.
3.1 Processing Orders
To:
* Process and confirm orders;
* Process or facilitate payments;
* Fulfil purchases of art and craft materials;
* Fulfil purchases of customised resin products;
* Pack and dispatch orders;
* Arrange delivery;
* Provide tracking information;
* Handle returns, replacements and refunds; and
* Provide customer support.
3.2 Fulfilling Customised Orders
Where you request a customised, personalised or made-to-order product, we may use the information, images, photographs, text, colours, measurements and other specifications provided by you to create and fulfil your order.
3.3 Providing and Improving Our Services
We may use information to:
* Operate our website;
* Improve website functionality;
* Improve our products and Services;
* Understand customer requirements;
* Improve our art and craft material offerings;
* Improve our customised product services;
* Remember preferences; and
* Diagnose and resolve technical issues.
3.4 Customer Communication
We may use your information to:
* Respond to enquiries;
* Provide customer support;
* Communicate regarding orders;
* Communicate regarding customised products;
* Provide delivery-related information;
* Communicate regarding returns, replacements or refunds; and
* Maintain our customer relationship.
3.5 Marketing and Promotional Communications
Where permitted by applicable law and where consent or another lawful basis is required, we may use your contact information to send promotional communications regarding:
* Art and craft materials;
* Resin products;
* New products;
* Customised products;
* Offers and discounts;
* Product launches;
* Sales and promotions; and
* Other business updates.
You may opt out of promotional communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
Opting out of promotional communications will not prevent necessary transactional or service-related communications, such as order confirmations, delivery updates or refund information.
3.6 Security and Fraud Prevention
We may process information to:
* Protect our website and customers;
* Detect and prevent fraudulent transactions;
* Investigate suspicious or unlawful activity;
* Prevent misuse of our Services;
* Maintain technical and information security; and
* Protect our legal rights and property.
3.7 Legal and Regulatory Compliance
We may process and retain information where necessary to:
* Comply with applicable laws and regulations;
* Respond to lawful requests from courts, government authorities, law-enforcement agencies or regulators;
* Maintain accounting, tax and business records;
* Resolve disputes;
* Establish, exercise or defend legal claims; and
* Enforce our Terms and other applicable policies.
4. CONSENT AND LAWFUL PROCESSING
Where applicable under Indian data-protection law, we may process personal information based on your consent or where processing is otherwise permitted by applicable law.
Where processing is based on consent, you may withdraw your consent in accordance with the procedure provided by us.
Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.
Withdrawal of consent may affect our ability to provide certain Services where the relevant information is necessary for providing those Services, including certain customised products or customer-requested services.
We aim to collect and process personal information that is reasonably necessary for the purposes described in this Privacy Policy.
5. SHARING AND DISCLOSURE OF PERSONAL INFORMATION
We do not sell your personal information as a business practice.
We may disclose personal information to third parties where reasonably necessary for legitimate business, contractual, operational or legal purposes.
These may include:
5.1 Shopify
Our online store is hosted and powered by Shopify.
Shopify may process personal information in connection with hosting, checkout, shopping functionality, security, fraud prevention, analytics and other services.
Shopify maintains its own privacy policy and data-processing terms applicable to its services. (Shopify)
5.2 Payment Service Providers
We may share or permit access to relevant information with authorised payment gateways, payment processors and financial service providers for:
* Processing payments;
* Verifying transactions;
* Preventing fraud;
* Processing refunds; and
* Settling transactions.
5.3 Shipping and Delivery Providers
We may share necessary information such as your:
* Name;
* Phone number;
* Shipping address; and
* Order details
with courier, logistics and shipping providers for fulfilling and delivering your order.
5.4 Technology and Service Providers
We may use third-party service providers for:
* Website technology;
* Hosting and cloud services;
* Analytics;
* Customer support;
* Marketing;
* Advertising;
* Communication;
* Fraud prevention;
* Security; and
* Technical maintenance.
5.5 Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, court order, legal process, governmental request or regulatory requirement.
5.6 Business Transfers
If our business is reorganised, transferred, merged, acquired or sold, personal information may be transferred as part of the relevant transaction, subject to applicable law.
6. CUSTOMISED PRODUCT INFORMATION AND PHOTOGRAPHS
Where you provide photographs, images, names, text or other information for a customised product, we will use such information for the purpose of processing and fulfilling your order and related customer service.
We will not intentionally use customer-provided personal photographs or personalised information for unrelated purposes unless permitted by applicable law or with appropriate permission where required.
Customers should only provide photographs, images or other content that they have the right or permission to provide.
7. COOKIES AND TRACKING TECHNOLOGIES
We may use cookies, pixels and similar technologies necessary for operating and improving our website.
These technologies may be used to:
* Keep products and materials in your shopping cart;
* Maintain checkout sessions;
* Remember preferences;
* Understand website traffic;
* Improve website functionality;
* Measure marketing performance; and
* Support advertising or analytics where applicable.
Some cookies or similar technologies may be placed by Shopify or third-party applications integrated with our store.
You may control cookies through your browser settings and, where available, through the privacy or cookie controls provided on our website.
Disabling certain cookies may affect website functionality.
8. MARKETING AND ADVERTISING
Where marketing or advertising tools are enabled on our website, information may be used to understand customer interests, measure campaigns and provide relevant advertising.
Depending on the applications and services enabled on our store, this may include Shopify marketing features and third-party analytics or advertising services.
Where applicable law requires consent for advertising, tracking or similar processing, we will provide appropriate privacy controls or consent mechanisms.
You may opt out of promotional communications at any time through the unsubscribe mechanism provided in the communication or by contacting us.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
* Fulfilling orders;
* Processing customised orders;
* Providing customer support;
* Maintaining transaction and business records;
* Accounting and tax compliance;
* Resolving disputes;
* Preventing fraud;
* Enforcing agreements; and
* Complying with legal and regulatory obligations.
Information relating to a customised order may be retained for as long as reasonably necessary for order records, customer support, warranty/defect-related enquiries, dispute resolution and legal or accounting requirements.
When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable law and legitimate retention requirements.
10. DATA SECURITY
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.
These measures may include access controls, authentication procedures, secure technology infrastructure and security measures provided by Shopify and relevant service providers.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
Customers should also take reasonable steps to protect account credentials and avoid sharing passwords or confidential information through insecure channels.
11. YOUR PRIVACY RIGHTS
Subject to applicable law and applicable limitations, you may have rights in relation to your personal information, including rights to:
* Request information regarding personal information processed by us;
* Request correction of inaccurate or incomplete personal information;
* Request deletion of personal information where legally permissible;
* Withdraw consent where processing is based on consent;
* Exercise other rights available under applicable data-protection law; and
* Lodge a complaint regarding our processing of personal information.
Requests may be submitted using the contact details provided in the “Contact Us” section.
We may need to verify your identity before processing a request in order to protect your information and prevent unauthorised requests.
We will process and respond to valid requests in accordance with applicable law.
12. WITHDRAWAL OF CONSENT
Where processing is based on consent, you may withdraw your consent by contacting us using the details provided below or by using applicable privacy or communication controls available on our website.
Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal.
Withdrawal may not affect processing that is permitted or required under applicable law, including processing necessary to fulfil an order, comply with legal obligations or establish, exercise or defend legal claims.
13. GRIEVANCE REDRESSAL
If you have any concern, complaint or grievance regarding the collection, use, processing or protection of your personal information, you may contact us using the details provided below.
We will review and respond to your grievance within the period required under applicable law.
Where applicable law provides a right to appeal or lodge a complaint before the competent authority, you may exercise that right in accordance with the applicable procedure.
14. CHILDREN’S INFORMATION
Our Services are intended for general consumers.
We do not knowingly collect personal information from children in circumstances where such collection would be unlawful or where legally required parental consent or other authorisation has not been obtained.
If you believe that a child has provided personal information to us in circumstances where such collection was not authorised, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.
15. INTERNATIONAL DATA TRANSFERS
Because our Services are powered by Shopify and may use third-party service providers, personal information may be processed, stored or transferred outside India.
Where personal information is transferred outside India, we will seek to comply with applicable Indian data-protection requirements and any applicable restrictions or safeguards relating to such transfers.
16. THIRD-PARTY WEBSITES AND LINKS
Our website may contain links to third-party websites, social-media platforms or other online services.
Such third-party websites operate independently from us and may have their own privacy policies, terms and practices.
We are not responsible for the privacy, security or content practices of third-party websites that we do not control.
We recommend reviewing the privacy policy and terms of any third-party website before providing personal information.
17. SOCIAL MEDIA AND THIRD-PARTY COMMUNICATION PLATFORMS
We may maintain or link to social-media profiles and communication platforms, including Instagram, Facebook, WhatsApp or other platforms.
If you interact with us through such platforms, the relevant platform may independently collect and process information according to its own privacy policy and terms.
Information that you voluntarily post publicly may be visible to other users of those platforms.
18. PERSONAL DATA BREACHES AND SECURITY INCIDENTS
If we become aware of a personal-data breach affecting personal information in our possession or control, we will take reasonable steps to investigate, contain and address the incident and make notifications or disclosures where required by applicable law.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
* Changes in our business;
* Changes in the art and craft materials or products we offer;
* Changes in our customised product services;
* Changes in our website or Services;
* Changes in technology;
* Changes in third-party service providers;
* Changes in applicable law or regulations; or
* Other operational, business or legal requirements.
When we update this Privacy Policy, we will update the “Last Updated” date appearing at the beginning of this document.
Where required by applicable law, we will provide additional notice regarding material changes.
20. GOVERNING COMPLIANCE FRAMEWORK
This Privacy Policy is intended to operate in accordance with applicable laws and regulations relating to privacy and personal data protection, including applicable provisions of the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, as applicable to the Services and the relevant processing of personal data. The Rules were notified by the Ministry of Electronics and Information Technology on 14 November 2025, with phased commencement of provisions. (MeitY)
Nothing in this Privacy Policy is intended to exclude, restrict or waive any right or protection that cannot lawfully be excluded, restricted or waived under applicable law.
21. CONTACT US
If you have questions regarding this Privacy Policy, wish to exercise your privacy rights, or wish to submit a complaint or grievance, please contact us:
Business Name: Bhumi Resin Studio
Email: bhumiresinstudio@gmail.com
Address: Shop No. 102, Raj Galaxy Complex, Near Mathura Nagari, Palanpur, Adajan, Surat – 395009, Gujarat, India.
For privacy-related requests, please clearly mention the nature of your request in the subject line of your email.